FAQ

How can I track my order?

Florist Delivery
Thanks to our distribution network, we personally deliver your order to over 140 countries, often within just a few hours. In many countries, a delivery confirmation is available in your customer account. In countries where automatic confirmation is not available, our customer service will be contacted by the florist in case of any issue, and you will be informed promptly.

Postal Delivery
Orders sent by post are usually delivered the next day (excluding Sundays and public holidays). You can check the status of your order at any time in your customer account.

Log in to your customer account via the 'My Account' link at the top of the website.

What happens if the recipient is not at home or at the delivery address?

Our affiliated florist will try to deliver the flowers and leave a calling card, then attempt to reach the recipient by phone later. If the florist is unable to deliver the flowers or contact the recipient, we will be notified immediately and you will be informed in turn, either by phone or email.

Where can I enter special delivery instructions?

If you have additional delivery information, such as a second phone number or an alternative address, please let us know via the Contact form. We will forward the information to the assigned florist.

When will my order be delivered and at what time?

We do not guarantee a specific delivery time. Our partner florist will deliver during their working hours, which may vary slightly from one shop to another. If your flowers need to arrive at a specific time, please communicate it via the Contact form and we will forward the request to the florist. They will do their best to meet your preferred time. For postal deliveries, it is not possible to specify delivery instructions.

How can I cancel an order?

If you need to cancel your order due to unforeseen circumstances, please contact us using the Contact form and indicate your order number.

How can I modify an order?

If you need to change the delivery details of an order, please inform us via the Contact form, indicating your order number. Any modification must be made before the delivery date, otherwise our florist may have already delivered the flowers.

How do I know if LesFleurs.ch has received my order?

LesFleurs.ch has registered your order as soon as you receive our confirmation email with your personal reference number. Keep your order number on hand for any future inquiries.

How can I know if my order has been delivered?

Florist delivery
LesFleurs.ch guarantees delivery of each order on the requested date during the local opening hours of our florists. If, for any reason, the delivery cannot be completed, our customer service will be informed by the florist and will contact you as soon as possible. If you don't hear from us, you can assume that the flowers have been successfully delivered with the freshness and quality that define LesFleurs.ch. You can also log in to your customer account to check if any additional delivery details have been added, via the 'My Account' link at the top of the website.

Postal delivery
For any orders sent by post, you can track the status at any time in your customer account via the 'My Account' link at the top of the website or use our contact form if you need assistance.

What are the service fees for?

The service fees include:

fast processing of your order by our customer service
transmission of your order to the florist nearest to the delivery location (50,000 florists in over 140 countries)
a blank card for your accompanying message
handling of special requests by our customer service
personal delivery to the recipient by the florist
delivery confirmation

What payment methods are accepted?

At this time, we accept the following payment methods: Visa, MasterCard, American Express, TWINT (CH), Postcard (CH), Bitcoin, invoice payment for companies (CH), bank transfer (IBAN). Additional payment methods are being considered.

How long do flowers last? How should I care for them?

To keep your flowers fresh and prevent them from wilting too quickly, change or add water daily. Trim the stems diagonally under water by about one centimeter, and remove any leaves submerged in the water to limit bacterial growth. Keep the bouquet at room temperature, away from drafts, ripe fruit (which releases ethylene), and direct sunlight. Adding a flower food sachet is recommended. These care tips can extend the bouquet's life from five to ten days.
For roses: they prefer cool temperatures. Regularly trim the stems, change the water daily, and avoid direct sunlight and ripening fruits. Properly cared for, they last five to ten days.
For tulips: they continue to grow even in a vase. Trim the stems straight every two days, use a tall vase for support, do not add flower food, and keep them in a cool place. They usually last five to seven days.
For peonies: change the water daily, trim the stems, and remove any submerged leaves. Keep them away from heat sources. If the buds are closed, placing them in a slightly warmer room may help them open. Their average lifespan is about a week.

When can I get personalized advice?

Live chat: instantly chat with our team via our live chat ? you'll receive a quick reply! You can also reach us by phone at +41 (0)32 552 06 06. Our team will be happy to assist you during our business hours.

What information is needed for hotel deliveries?

Please provide the following details: full name and address of the hotel, hotel phone number (if available), room number (if available), and tour operator name (if applicable). And of course, specify the full name of the recipient.

What information is needed for hospital deliveries?

Please provide the following details: full name and address of the hospital, hospital phone number (if available), name and/or number of the hospital ward, and the recipient?s maiden name if the delivery is for a maternity ward. Of course, also provide the full name of the recipient. Please note that some hospitals do not allow flowers in intensive care units. In that case, we will inform you, and the florist will remain in close contact with the hospital staff to deliver the flowers as soon as permitted.

What quality guarantee is offered by LesFleurs.ch?

Our reputation relies entirely on the level of quality provided by all member florists in the LesFleurs.ch network. That's why our organization only accepts florists who meet our strict standards (such as the professional image of their shop and staff, and the variety and quality of their stock).

I received multiple confirmation emails. Will my order be processed more than once?

If you clicked the "Send my order" button several times, you may receive multiple confirmation messages. Don't worry ? your order will only be processed once. Each order is reviewed manually and duplicate orders are filtered out.

Privacy Policy?

At LesFleurs.ch, we take the protection of your personal data very seriously. Here is how LesFleurs.ch collects and uses your information. Our website uses ?cookies? to keep track of your current shopping cart. The cookie does not contain any personal information, only an identification code that allows our system to retrieve your entered data when moving to the next step of the purchase. All cookie data is deleted the day after your transaction. We do not share any personal information about our customers with third parties. Orders for goods and services on our website are placed via an order form. The information provided is used to ship products and confirm orders to our customers, and if necessary, to contact a visitor. However, this information is not used to send marketing emails or company updates unless the customer has explicitly requested it in advance. Customers can opt out of our mailing list at any time. Credit card numbers are not stored on our servers. After each order, credit cards are immediately charged through a secure connection with the credit card companies.

How do I place an order, and when is it confirmed?

a) Choose the destination country, and if needed, the exact delivery location
b) Then select a bouquet and click the ?Order? button
c) Select a greeting card and click ?Order? again
d) Under the ?Recipient? section, fill in all required fields (marked with *) and click ?Next Step?
d') - If this is your first time ordering through our system, click the ?Register? link and complete all required fields (marked with *) under the ?Your Details? section, then click ?Next Step?
- If you have already placed an order on our site, simply log in by filling in the fields provided and clicking the ?->? button
e) Check your order details, select your preferred payment method, and click the ?Order? button
f) Once the ?Thank you for your order!? page appears with your order number, you can be sure your order has been successfully received by our system (you can print your order confirmation by clicking the ?Print? button)