English
English

Privacy policy

General

The websites lesfleurs.ch and dieblumen.ch are provided by the company LesFleurs Daily-flowers Sàrl, registered under the company name CHE-110.270.317 at the following address: La Vy-d'Etra 100, 2014 Milvignes – Switzerland.

The various websites provided by LesFleurs Daily-flowers Sàrl are governed by Swiss law and the Federal Data Protection Act (LPD). LesFleurs Daily-flowers Sàrl takes the privacy of visitors to its websites very seriously and guarantees the protection of their data and confidentiality.

The following Privacy Policy describes the principles governing the use of personal data by LesFleurs Daily-flowers Sàrl. This Privacy Policy may be modified at any time, so users of the websites lesfleurs.ch and dieblumen.ch are encouraged to check it regularly.

Description of Collected Personal Data

This website can be visited without having to disclose one's identity; the technical data collected is used for personalizing pages, statistical purposes, and ensuring optimal accessibility to our website. Below is an exhaustive list of the different data collected:

Cookies

The lesfleurs.ch and dieblumen.ch websites use cookies. These are small files that temporarily store choices made by a visitor (site language, direct access to "My Account", etc.) or for statistical purposes. Cookies are stored for a period of 30 days or can be manually deleted at any time by the visitor through their browser settings.

Google services

On its various websites, LesFleurs Daily-flowers Sàrl uses services from Google Analytics, Google Adwords, Google Fonts, and Google Maps, products created by the American company Google Inc. These services allow statistical analysis of website visitors, improvement of user experience, and acquisition of qualified traffic. These services use cookies necessary for visitor tracking. Cookies can be disabled at any time through visitors' browser settings. The collected data is anonymized, meaning no correlation is established between the client's identity and the technical data collected by Google.

Creditworthiness Check

In order to ensure a transparent and responsible business relationship with our customers, we have partnered with the financial services provider, Intrum AG, to conduct creditworthiness checks. This procedure allows us to efficiently and objectively assess the repayment capacity of our customers. Thus, we are better able to anticipate risks and offer solutions tailored to their needs.

Communication Data

When we get in touch with you, whether by email or phone, we collect information and content from the communications exchanged as follows:

  • Contact information, such as postal address, email address, and phone number;
  • Content of emails, written correspondence, messages, and summaries of phone conversations;
  • Information about the timing and, if applicable, the location of the communication;

Transaction Data

When you make purchases on our websites, we collect the following data:

  • Your postal contact details, phone number, email address, and choice of product and accessories, message on the greeting card. Billing reference if applicable;
  • The recipient's postal contact details for delivery, phone number, and any delivery remarks;

Behavioral Data

When you sign up for our newsletter, we record your interactions such as clicks on links and the validity of your email address for marketing purposes.

Technical Data

When you use our websites, we collect certain technical data, such as IP address or device identifier. Technical data also includes log files in which we record the use of our systems (log data).

Technical data includes, among others:

  • IP address of your device and other device identifiers;
  • Your approximate location and the time of use;

Data security

Under no circumstances will the personal data recorded by LesFleurs Daily-flowers Sàrl be transmitted to third parties for advertising purposes without the express permission of the owners. Strictly necessary data related to delivery will be transmitted to suppliers to carry out the floral arrangement, greeting card, and delivery.

In accordance with Swiss law, users of the websites lesfleurs.ch and dieblumen.ch have the right to access, rectify, or delete their personal data free of charge at any time. For security and confidentiality reasons, these requests must be made in writing and will be subject to identity verification.

LesFleurs Daily-flowers Sàrl does not collect credit card information (number, CCV, etc.), as the processing of this data is done by a certified third-party company, namely Datatrans SA, certified PCI DSS (Payment Card Industry Data Security Standard) for credit card transaction security. The lesfleurs.ch and dieblumen.ch websites are also secured by the SSL protocol to encrypt exchanges and ensure confidentiality.

Any other data collected will be stored on a secure server in accordance with the Data Protection Act. Appropriate technical security measures have been put in place to prevent unauthorized access to this data and preserve its integrity as much as possible.

Whom can I contact in case of questions?

If you have any questions about this privacy policy or the processing of your personal data, you can contact us at datenschutz@lesfleurs.ch or at the contact information available on our website.