General sales conditions

Price of flowers

The price varies according to the season and the region. The price deducted is the current price of the florist supplier on the date of delivery.

The prices we provide on our LesFleurs.ch website include the current price of flowers charged by the florist and local sales taxes. A surcharge of between EUR 7 and a maximum of EUR 11 (or the equivalent value in CHF or USD, depending on the currency chosen at the time of placing the order) is charged for the cost of delivery and the order processing throughout the world (itemised on the order).

Before obtaining the price in the currency of your choice, a currency converter is available to help you. We only accept payment in EURO, CHF and USD.

In the event that acceptance of the flowers delivered by the florist is refused, and for no exceptional reason on the part of the recipient, the florist who carries out the order is nevertheless entitled to charge for the delivery.

Payment by credit card

A “currency conversion” function is available for your convenience. Only payment in EURO, in CHF and in USD is accepted. The exchange rate applied corresponds to the official daily rate of exchange. It may differ slightly from the exchange rate applied by your credit institute.

In the event that a different currency is billed by your credit organisation, the rate of exchange applied will correspond to the official daily rate of exchange applied by your credit card company.

Information relating to orders

All orders are subject to verification. This may involve a request for further information. In this case the order may be suspended.

Delivery

Thanks to our international network, we are able to deliver your order anywhere in the world and in the space of just a few hours. Due to the different time zones and the different opening times depending on the country, we cannot guarantee same day delivery. For the rest, please note the following conditions that apply to every order :

Your order is subject to individual acceptance in the destination country, this is on the basis of the opening hours as well as the public holidays in force in each country ;
On Saturday afternoons, Sundays and public holidays, same day delivery of an order cannot be guaranteed ;
No guarantee is given for delivery to campsites, military bases, boats, ports or airports.

For special orders or requests, please contact us directly.

Correctness of the delivery address

Please ensure that the delivery address and the local telephone number included in your order are complete and correct. We do not accept any responsibility in the event of delay or non-delivery for reasons due to an incorrect or incomplete address. So that your order can be processed by the florist as quickly as possible, the following information would also be extremely useful :

In the case of delivery to hospitals, the name of the department/ward and the room number would be useful. We only guarantee delivery to the hospital reception desk ;
In the case of delivery to hotels, we recommend that you provide the room number as well as the name under which the recipient has registered at the hotel (couple, group etc.). We only guarantee delivery to the hotel reception desk.
In the case of floral deliveries to company addresses, our delivery personnel are not necessarily permitted to enter office areas. We can therefore only guarantee delivery up to the company's reception desk.

Order confirmation

For every order you place, an order confirmation will be sent to you by email within a few minutes. The confirmation includes your order number as well as detailed information on the item(s) bought, the purchase price, the delivery date as well as the addresses of the shipper and the recipient.

If you do not receive an order confirmation, please contact our customer service directly.

Guarantee

Our affiliate florists pay special attention to ensuring the satisfaction of our clients. Our guarantee ensures that all your orders will be handled by competent florists and that the flowers and floral arrangements are delivered personally in impeccable condition and in time.

We guarantee that every order placed with LesFleurs.ch is handled meticulously. Our LesFleurs.ch guarantee includes :

Delivery by the florist of the category of product ordered ;
Fresh flowers with impeccable quality ;
Adherence to delivery times ;
Billing at the price indicated on the day of delivery by the LesFleurs.ch florist and on our website.

In case of complaint, the recipient may address any complaint to the LesFleurs.ch florist responsible for delivery. The latter guarantees the quality of the product delivered for three days – 72 hours from receipt of delivery – and will exchange it if the flowers or plants are returned within this time period.

With this guarantee we wish to assure you of the care and professionalism we take in handling your order. If the delivery or the quality of the shipment is not to your entire satisfaction, we kindly ask you to inform us of your complaint either via our website or by email, at the latest within three days of the date of delivery.

All orders are handled and produced exclusively by professional florists from the LesFleurs.ch network.

It goes without saying that any data required to process your order will remain confidential and will not be transferred to third parties.

We do not store credit card numbers on our servers. Credit cards are debited immediately following each order via an encrypted connection with the credit card companies.

Flowers

As flowers are a seasonal product, unfortunately we do not always have the entire diverse range of flowers that exist available, not even at the online flower market of LesFleurs.ch.

For last minute orders, availability of the entire choice of flowers at all the florist members of the LesFleurs.ch worldwide network cannot be guaranteed.

In this regard, the composition of a LesFleurs.ch bouquet may differ slightly from the bouquet appearing in the photograph. At the same time, each bouquet ordered through LesFleurs.ch is made up in an individual manner, locally and at the last possible moment by highly-qualified florists. They will make every effort to adhere as closely as possible to the design and colour of the bouquet illustrated.

Delivery calendar

Throughout the year except:

Sundays and public holidays: according to legal provisions, in principle no delivery is made on Sundays and official public holidays ;
Valentine’s Day – 14th February: due to the considerable volume of orders placed on this day of flowers like no other, Valentine’s Day orders may be subject to exceptional delivery from the 12th/13th February, this may apply especially to professional delivery addresses ;
For Mother’s Day, orders placed during this period are generally delivery on the Saturday before. Last minute orders, on the other hand, will only be delivered on the Monday following Mother's Day ;
During the Christmas period and New Year, orders are generally delivered 1-2 days before the delivery date requested.

Guaranteed delivery periods for your orders / Flowers all around the world in just a few hours

In just a few hours our flower market enables us to deliver your order throughout the world. Depending on the destination, one only has to take into consideration the time zones and the following aspects :

The time of delivery is only guaranteed for weddings and funerals ;
When our florist calls at the address, our florist member will attempt to deliver the flowers and, in the event that the recipient is absent, will leave a note to inform the recipient of his/her visit. The florist will then attempt to contact the recipient later by telephone. If the florist finds him/herself unable to deliver the flowers and unable to contact the recipient by telephone within 24 hours, we will be immediately informed of the non-delivery. You will then also be informed either by telephone or by email ;
In the event that the recipient is absent, the florist is authorised to leave the bouquet with a third party (for example a neighbour, at reception, a porter, at a funeral home etc.), insofar as the third party is able to pass the flowers to the recipient. The same applies to attachments (accompanying letter, present etc.) which may also have been entrusted to the florist.

Hours of operation

If a certain time period (morning/afternoon/evening) is desired for the order delivery, we must be informed of this at least 48 hours in advance.

The desired time of delivery is solely guaranteed in the event of burial. This being the case, we kindly ask our customers to notify us of the time of delivery as accurately as possible on the order form under the heading "delivery information".

Cancellation and right of revocation of the order

Any order for flowers may be cancelled up to one working day before the desired date of delivery. It is essential to indicate the order number concerned.

Non-compliance with this cancellation period will lead to non-acceptance of the cancellation of the order except for exceptional circumstances. In such event we do not guarantee a refund of the value of the order.

Any order cancellation must be notified to us by email or by telephone on +41(0)848 123 444 (customer service) during the normal business hours of our offices.

Customer service

LesFleurs.ch

Opening times :

Monday - Friday 09:00-12:00/14:00-18:00 GMT +1

Saturday 09:00 - 12:00 GMT +1

Our customer services is permanently available for any order enquiries by email.

info@lesfleurs.ch

LesFleurs.ch
EGGA SARL
Grand rue 21
2072 St-Blaise
Switzerland

	Home Send flowers Corporate area FAQ Contact Affiliation My account General sales conditions Price of flowers The price varies according to the season and the region. The price deducted is the current price of the florist supplier on the date of delivery. The prices we provide on our LesFleurs.ch website include the current price of flowers charged by the florist and local sales taxes. A surcharge of between EUR 7 and a maximum of EUR 11 (or the equivalent value in CHF or USD, depending on the currency chosen at the time of placing the order) is charged for the cost of delivery and the order processing throughout the world (itemised on the order). Before obtaining the price in the currency of your choice, a currency converter is available to help you. We only accept payment in EURO, CHF and USD. In the event that acceptance of the flowers delivered by the florist is refused, and for no exceptional reason on the part of the recipient, the florist who carries out the order is nevertheless entitled to charge for the delivery. Payment by credit card A “currency conversion” function is available for your convenience. Only payment in EURO, in CHF and in USD is accepted. The exchange rate applied corresponds to the official daily rate of exchange. It may differ slightly from the exchange rate applied by your credit institute. In the event that a different currency is billed by your credit organisation, the rate of exchange applied will correspond to the official daily rate of exchange applied by your credit card company. Information relating to orders All orders are subject to verification. This may involve a request for further information. In this case the order may be suspended. Delivery Thanks to our international network, we are able to deliver your order anywhere in the world and in the space of just a few hours. Due to the different time zones and the different opening times depending on the country, we cannot guarantee same day delivery. For the rest, please note the following conditions that apply to every order : Your order is subject to individual acceptance in the destination country, this is on the basis of the opening hours as well as the public holidays in force in each country ; On Saturday afternoons, Sundays and public holidays, same day delivery of an order cannot be guaranteed ; No guarantee is given for delivery to campsites, military bases, boats, ports or airports. For special orders or requests, please contact us directly. Correctness of the delivery address Please ensure that the delivery address and the local telephone number included in your order are complete and correct. We do not accept any responsibility in the event of delay or non-delivery for reasons due to an incorrect or incomplete address. So that your order can be processed by the florist as quickly as possible, the following information would also be extremely useful : In the case of delivery to hospitals, the name of the department/ward and the room number would be useful. We only guarantee delivery to the hospital reception desk ; In the case of delivery to hotels, we recommend that you provide the room number as well as the name under which the recipient has registered at the hotel (couple, group etc.). We only guarantee delivery to the hotel reception desk. In the case of floral deliveries to company addresses, our delivery personnel are not necessarily permitted to enter office areas. We can therefore only guarantee delivery up to the company's reception desk. Order confirmation For every order you place, an order confirmation will be sent to you by email within a few minutes. The confirmation includes your order number as well as detailed information on the item(s) bought, the purchase price, the delivery date as well as the addresses of the shipper and the recipient. If you do not receive an order confirmation, please contact our customer service directly. Guarantee Our affiliate florists pay special attention to ensuring the satisfaction of our clients. Our guarantee ensures that all your orders will be handled by competent florists and that the flowers and floral arrangements are delivered personally in impeccable condition and in time. We guarantee that every order placed with LesFleurs.ch is handled meticulously. Our LesFleurs.ch guarantee includes : Delivery by the florist of the category of product ordered ; Fresh flowers with impeccable quality ; Adherence to delivery times ; Billing at the price indicated on the day of delivery by the LesFleurs.ch florist and on our website. In case of complaint, the recipient may address any complaint to the LesFleurs.ch florist responsible for delivery. The latter guarantees the quality of the product delivered for three days – 72 hours from receipt of delivery – and will exchange it if the flowers or plants are returned within this time period. With this guarantee we wish to assure you of the care and professionalism we take in handling your order. If the delivery or the quality of the shipment is not to your entire satisfaction, we kindly ask you to inform us of your complaint either via our website or by email, at the latest within three days of the date of delivery. All orders are handled and produced exclusively by professional florists from the LesFleurs.ch network. It goes without saying that any data required to process your order will remain confidential and will not be transferred to third parties. We do not store credit card numbers on our servers. Credit cards are debited immediately following each order via an encrypted connection with the credit card companies. Flowers As flowers are a seasonal product, unfortunately we do not always have the entire diverse range of flowers that exist available, not even at the online flower market of LesFleurs.ch. For last minute orders, availability of the entire choice of flowers at all the florist members of the LesFleurs.ch worldwide network cannot be guaranteed. In this regard, the composition of a LesFleurs.ch bouquet may differ slightly from the bouquet appearing in the photograph. At the same time, each bouquet ordered through LesFleurs.ch is made up in an individual manner, locally and at the last possible moment by highly-qualified florists. They will make every effort to adhere as closely as possible to the design and colour of the bouquet illustrated. Delivery calendar Throughout the year except: Sundays and public holidays: according to legal provisions, in principle no delivery is made on Sundays and official public holidays ; Valentine’s Day – 14th February: due to the considerable volume of orders placed on this day of flowers like no other, Valentine’s Day orders may be subject to exceptional delivery from the 12th/13th February, this may apply especially to professional delivery addresses ; For Mother’s Day, orders placed during this period are generally delivery on the Saturday before. Last minute orders, on the other hand, will only be delivered on the Monday following Mother's Day ; During the Christmas period and New Year, orders are generally delivered 1-2 days before the delivery date requested. Guaranteed delivery periods for your orders / Flowers all around the world in just a few hours In just a few hours our flower market enables us to deliver your order throughout the world. Depending on the destination, one only has to take into consideration the time zones and the following aspects : The time of delivery is only guaranteed for weddings and funerals ; When our florist calls at the address, our florist member will attempt to deliver the flowers and, in the event that the recipient is absent, will leave a note to inform the recipient of his/her visit. The florist will then attempt to contact the recipient later by telephone. If the florist finds him/herself unable to deliver the flowers and unable to contact the recipient by telephone within 24 hours, we will be immediately informed of the non-delivery. You will then also be informed either by telephone or by email ; In the event that the recipient is absent, the florist is authorised to leave the bouquet with a third party (for example a neighbour, at reception, a porter, at a funeral home etc.), insofar as the third party is able to pass the flowers to the recipient. The same applies to attachments (accompanying letter, present etc.) which may also have been entrusted to the florist. Hours of operation If a certain time period (morning/afternoon/evening) is desired for the order delivery, we must be informed of this at least 48 hours in advance. The desired time of delivery is solely guaranteed in the event of burial. This being the case, we kindly ask our customers to notify us of the time of delivery as accurately as possible on the order form under the heading "delivery information". Cancellation and right of revocation of the order Any order for flowers may be cancelled up to one working day before the desired date of delivery. It is essential to indicate the order number concerned. Non-compliance with this cancellation period will lead to non-acceptance of the cancellation of the order except for exceptional circumstances. In such event we do not guarantee a refund of the value of the order. Any order cancellation must be notified to us by email or by telephone on +41(0)848 123 444 (customer service) during the normal business hours of our offices. Customer service LesFleurs.ch Opening times : Monday - Friday 09:00-12:00/14:00-18:00 GMT +1 Saturday 09:00 - 12:00 GMT +1 Our customer services is permanently available for any order enquiries by email. info@lesfleurs.ch LesFleurs.ch EGGA SARL Grand rue 21 2072 St-Blaise Switzerland